Shipping Policy

Welcome to The MAC11! We are excited to provide you with stylish and quality clothing. To ensure you have a seamless shopping experience, we’ve outlined our shipping policy below. If you have any questions or need further assistance, feel free to contact us at [your email/contact].

Shipping Rates & Processing Time

Standard Domestic Shipping (U.S.):
We offer free standard shipping on all U.S. orders over $100. For orders under $100, a flat rate of $5.99 will be applied.
- Processing Time: 1-3 business days.
- Shipping Time: 3-7 business days after processing.
Express Shipping (U.S.):
Need your items faster? Select express shipping at checkout for a flat rate of $15.
- Processing Time: 1-2 business days.
- Shipping Time: 1-3 business days after processing.
International Shipping:
We ship worldwide! International shipping rates vary by location and will be calculated at checkout.
- Processing Time: 1-3 business days.
- Shipping Time: 7-21 business days after processing, depending on your location. Please note that customs fees and duties may apply based on your country's policies.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. You can use this to track your order’s journey from our warehouse to your doorstep. Please allow up to 48 hours for the tracking information to update.

Shipping Delays

While we strive to meet our shipping timelines, unforeseen events such as weather conditions, customs delays, and carrier issues may result in shipping delays. If your order is delayed, we will notify you as soon as possible and work to resolve the issue.

Lost or Stolen Packages

The MAC11 is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your tracking number shows that your package has been delivered but you haven’t received it, please check with your neighbors or contact the carrier directly.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. The MAC11 is not responsible for orders shipped to an incorrect or outdated address. If you realize there’s an error in your shipping details, please contact us immediately. We’ll do our best to make the necessary changes before the order is processed.

Returns & Exchanges

If you need to return or exchange an item, please review our [Return & Exchange Policy](link to your return policy). Shipping fees for returns are the responsibility of the customer unless otherwise noted.

Thank you for shopping with The MAC11! We appreciate your business and are committed to delivering a superior shopping experience.

If you have any further questions, please reach out to our customer support team at [email/contact info].